We place great importance on the quality of our products and your satisfaction. If you receive a damaged, defective, or incorrect item, you have 7 days from the date of receipt to request an exchange or refund.
Eligibility Requirements
The item must have been received damaged, defective, or incorrect.
The request must be made within 7 days of delivery.
The item must be returned with all original accessories, packaging, and tags, if possible.
Required Evidence
To process your request quickly, please provide:
One or more photos or videos clearly showing the defect or damage.
The order number and the full name used for the purchase.
Return Procedure
Contact our customer service department via our contact page or by email.
Provide the requested evidence.
Once your request is approved, we will send you return or exchange instructions.
Depending on the situation, a replacement, store credit, or refund will be issued.
Return Shipping Costs
If the item is defective or damaged, you are responsible for the return shipping costs unless the item is defective.
Exceptions
Damage caused by misuse is not covered.
Requests made after the 7-day period cannot be accepted.